AI hallucinations are making entitled customers even worse

The article describes how AI-powered customer‑service agents sometimes generate hallucinated responses, leading to dangerous misunderstandings such as failing to warn diners about allergens. It recounts the experience of a New York server named Madison, who has faced situations where the AI incorrectly confirmed safe dishes despite known allergies. The piece highlights the broader risk that such hallucinations pose for both staff and customers.

Summary written by Kernelia from the original article by The Verge — AI. The story and its rights belong to its author.