My Ebike Delivery Went Missing. When I Tried to Recover It, I Ended Up in Chatbot Hell

The piece highlights how companies' increasing reliance on AI chatbots for customer service is creating more irritating experiences. It uses a missing e‑bike delivery as an example, showing how attempts to resolve the issue through a chatbot led to confusion and frustration.

Summary written by Kernelia from the original article by Wired — AI. The story and its rights belong to its author.