Orchestration is the new challenge for CX in the age of AI agents

Tata Communications Enterprises is rapidly deploying AI agents, voice AI and automation across messaging, voice and digital channels. The rollout is outpacing the supporting architecture, forcing companies to bolt conversational AI onto legacy systems that were not designed for it, according to Gaurav Anand, global head of the Customer Interaction Suite.

Summary written by Kernelia from the original article by VentureBeat AI. The story and its rights belong to its author.