Salesforce acquires AI customer service platform Fin for $3.6 billion

Salesforce announced the acquisition of Fin, an AI-powered customer service platform, for $3.6 billion. The purchase is intended to incorporate Fin’s team and technology into Salesforce’s Agentforce platform, enabling enterprises to build custom AI agents that automate tasks.

Summary written by Kernelia from the original article by TechCrunch AI. The story and its rights belong to its author.